Partially Fixed

Email Opt Out functionality in NXT

  • 8 January 2020
  • 3 replies

Userlevel 4
  • Gainsight Employee: Rookie
  • 9 replies

In SFDC we have, Email Opt out functionality (checkbox) for Contacts. We do not have it in NXT as UI. We have to raise a ticket each time. Can we have that enabled in NXT as well?

3 replies

Userlevel 7
Badge +2

@AnshitaĀ Thanks for bringing this up! it's a valid use-case. I will get back to you on this.

Userlevel 7


This capability will be available by early Q2.



Userlevel 6

Hello Everyone!Ā 

Happy to announce that your request has beenĀ considered and included as part of the v6.14 release. Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page.Ā 

This feature is implemented in both SFDC & NXT versions.

Thanks for posting!