However, since I'm not in my Cockpit every day (since I'm CSOps, not a CSM), it's important for me to be able to get email notifications when a CTA is assigned to me.
However, Gainsight support (ticket 7877) confirmed that there are two situations where an email notification will not be sent:
- When you assign a CTA yourself, you won't get the notification
- When a CTA is created via a rule, it will not send a notification if the assignee is the user that authorized MDA. This is per design, and would be an enhancement request to get this not to happen.
(Makes me wonder if there should be a Gainsight feature for "email me my Cockpit every day" -- seems like it would help with CSM adoption. I feel like I'm crazy that I'm not finding that as an existing feature request in the Community.)