Email Assist: Add more than 1 name in the TO line
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One of the ways we are using email assist is for our on boarding emails. It seems that there is a restriction and only one 1 name is allowed for the TO line, however multiple are allowed for the CC line. We'd like the ability to send one email TO multiple people vs having to add the other recipients to the CC line or send the same email multiple times. Is this restriction a bug or intended functionality?
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One of the use cases for us is to send an internal weekly "New in Gainsight" email with all latest changes (rules, processes, workflows and so on). LIst of the recipients is different every time. Email used is a template with some of the content changed weekly. The easy way to allow such use would be to add multiple recipients in To: field manually via the e-mail assist. Please let me know if there is an easy workaround for a current "single name in To: field" limitation.
You can add multiple people on the cc line. Would that work for you? Current limitation on the To: line is to avoid ambiguity on the token replacement.
By the way, in your use case I am curious how you handle the updated content. Are you updating the template every week and then using the 'reset' option in the playbook configuration or are the CSMs adding the variable content themselves before sending?
The ability to add multiple 'To' and bcc the sender of the email are coming in Aug release.
Thanks,
Nitisha