Edit Opt-Out Page for Email Sends
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I've heard from a few customers that they would like the ability to update the opt out page from email sends. This would include changing the logo to their own, to avoid confusion for their own customers.
Is anyone else interested in this option? If so, what options would you want to have available?
Is anyone else interested in this option? If so, what options would you want to have available?
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We are working on this now. We understand the remove survey option. Elizabeth, others, can you elaborate on the statement 'Yes, I want to customize the options under Success Communications'. Does this mean you want additional categories? Currently we only have 2 for surveys and everything else so we can tell which opt-out any particular email should adhere too (based on whether or not a survey is embedded) If you are asking to add additional, what does that mean?
Our use case is in line with Elizabeth's ask. We would like a way to categorize all emails sent (product release notes, tips & training, surveys, etc.) and then provide a corresponding opt out for that email category. Essentially, this would look like a customizable "Opt-out Center".
The potential for customers to unsubscribe from all emails is limiting our use of copilot to only high-value emails.
Any potential update on my previous request? This is still a blocker for wide spread adoption of copilot.
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.14 release. Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page.
This feature is implemented in both SFDC & NXT versions.
Thanks for posting!