Different Reminder Email Templates in AO
None
I came across a customer use case where the 1st, 2nd, and 3rd reminder email templates should be different with each send. It would be great to have this functionality, similar to multi-variant templates, but have a place to select which goes with each send.
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Iam assuming this is with respect to the Survey models and not the email chain model. Thanks for sharing.
We have heard the opposite of this use case in email chain model where the customers have asked for the ability to send the same email multiple times but configure once like we do in survey models.
Can we make this post public so that we can see more asks for this?
Thanks
Abhishek S
Thats correct - this would be in the survey models. I think the majority of people will use a single template, so that should be the default, but ideally there is also an checkbox or something to make them different. I will see what I can do to get it flipped to public.
Please post your feedback on different reminder email templates .
However, I am limiting it to events invitations as this has apparently a longer term impact on reputation. For news and campaigns, I instead invest in optimizing the time of send or inform the CSMs of an important communication not having been read a week after the first send. The email chain has two steps: the customer send, wait 7 days, follow up with CSM. For the time of sending, I organize it for it to reach the intended recipients during their business hours - a recognized best practice. Unfortunately, this requires to set duplicate AOs as I am sending out globally.
See this article https://sendgrid.com/blog/resending-email-good-idea-terrible-idea/
I would like to choose the date/time when reminders are sent. Not just “3 days later”, because I send 2 reminders and I would like to choose the date/time when the reminders are sent, and not use the same interval between the 2.
Thanks for sharing. I have added this as a roadmap item.
Hey Nitisha,
Do we have any idea when we might be able to see something like this?
Hey Nitisha,
Do we have any idea when we might be able to see something like this?
In this case, I would like to share my thoughts that we can have an option - if we have two conditional wait block, wherein at least we can have two different reminders (also change of email subject if necessary) be sent.
Hello All,
We have added this to roadmap, once it is finalised i will update here.