Detailed Export Failure Reasons

  • 8 December 2016
  • 0 replies

Userlevel 6
Hi team,

I'm not 100% sure of logistics surrounding this but it may be beneficial to include a more detailed failure message when end users receive export failure notices. For example, users currently receive a message that appears as below:

Your request to export the 360 view of "XYZ Account" could not be processed for any of the following reasons -1. The # of API calls for the day exceeded.

2. The size of the export file exceeded the file size limit.

3. There was an unknown error.

Please contact Gainsight support if the problem continues.

- Gainsight Customer Success Team


If possible, it would be nice to have a pointed failure message that we can further investigate in a more narrow path.


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