Hi team,
I'm not 100% sure of logistics surrounding this but it may be beneficial to include a more detailed failure message when end users receive export failure notices. For example, users currently receive a message that appears as below:
"
Your request to export the 360 view of "XYZ Account" could not be processed for any of the following reasons -1. The # of API calls for the day exceeded.
2. The size of the export file exceeded the file size limit.
3. There was an unknown error.
Please contact Gainsight support if the problem continues.
- Gainsight Customer Success Team
"
If possible, it would be nice to have a pointed failure message that we can further investigate in a more narrow path.
Thanks!
Detailed Export Failure Reasons
None
Be the first to reply!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.