Deleting Timeline Activities
CS Timeline
How do I delete a timeline activity? I can't change the type of activity once I've logged it either.
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Is this being considered?
We cannot delete the Activity type,if there are any Activities/Drafts in consumption areas.
Correct me if I am missing anything
We can also delete the Activity from consumption area.
I am sorry for the inconvenience.Yes you cannot change the Activity once it is logged. We will consider this as enhancement request. Thanks for posting your comments.
I checked again and it allows me to delete the Activities now. Strange though, when I was trying the other day it wouldn't allow me or the other Admin to delete our Activites from Timeline. Not sure what was causing that but looks fine now.
Is there any plan to allow for changing the Activity type for Activities that were already logged?
To give more context, we are working towards solving use-cases like -
1. making it easy to edit/ delete activities from all places (e.g. activities created from CTA should be editable/ deletable from 360).
2. giving access to few users like admin, account owner, etc. to edit all activities of the account.
We will also think more about giving the ability to change activity types.
I will keep you posted as we make more progress in this direction.
Thanks,
Nitisha
It would be great if you could delete from one place and it deletes across the board. Right now, the I have to delete them in both the Timeline and in Cockpit.
Activity is not deleted on CTA deletion because Activity has already happened and user might be interested to see in Timeline irrespective of CTA deleted or present.
I just tested a new Email Assist template, which pushed the email to that Account's Timeline. I can't delete it.