Customize CTA Integrated Hashtags
CS Cockpit & Playbooks
I want to be able to customize the hashtags that are automatically populated in a chatter feed within a CTA. Currently the two hashtags that auto-populate are #Gainsight-Cockpit and #CTA_Name. I want to add #Account_name.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Chatter is usually on the CTA itself or the Account the CTA belong to. Since the context of the Account is already available, what additional value do you get with the #Account_Name tag?
Do you search and find posts against an account using the #Account_Name tag? Any other reason why #Account_Name tag will be helpful?
This would primarily be used for exec communication. They want to know what account is being mentioned right away from their chatter email notification rather than digging for it. Right now our CSMs are manually entering it in .