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Under Consideration

Customer contact search in GS

  • 19 October 2020
  • 6 replies
  • 86 views
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A
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We can only search for customer name to find out a customer ? We tried contact name and only if its a primary contact its listing in the search. Is there a way we can search for other contacts in SFDC and also search by email, phone number etc?

6 replies

sai_ram
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We can only search for customer name to find out a customer ? We tried contact name and only if its a primary contact its listing in the search. Is there a way we can search for other contacts in SFDC and also search by email, phone number etc?

@alerapozeiras Are you talking about the Salesforce search?

Attaching the Salesforce search component for reference.

  

A
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Hi, 

No, we are talking about the Gs search:

 

dan_ahrens
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Hi @alerapozeiras the search bar at the top of the Gainsight header is for searching Customers or Relationships. It does not support searching by Person (contact) yet. Though we are planning to introduce a Person 360 page construct and once that’s available, then we’ll most likely extend searching to include by Person details. 

Dan Ahrens - Sr. Manager, Product Operations, Gainsight
sai_ram
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@alerapozeiras did you get a chance to view comments posted by @dan_ahrens? 

A
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Yes, Thanks. 

We will wait for the Person 360 page.

 

sai_ram
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@alerapozeiras changed this to idea for better tracking purpose.

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