We only recently licensed Gainsight. Prior to that for some of our larger customers we're using the project view(s) of Github to track CTAs. So essentially a CTA was an issue and then it would flow into one of the swim lanes (in our case - TODO, In Progress, Pending, and Complete). Being able to swim lane CTAs (as opposed to seeing purely a list of all non-closed ones) may be a better UX to understand where things are (although I'd probably change the swim lanes .. as well as have visual cues for priority and if it's overdue, etc.)
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