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CTA Count for repeat trigger of CTA

  • 14 April 2015
  • 1 reply
  • 56 views

Userlevel 3
When a CTA is triggered multiple times we would like to see the number of times it's been triggered while open.

For example, we could have a daily risk CTA that alerts our team of poor application performance for Customer X.

We would want to see the number times this rule was triggered for that customer to prioritize activity rather than building custom rules that build higher urgency CTAs based on Y number of incidents over Z days for example. 
  • CTA gets triggered for Customer X on day 1
  • CTA remains open for Customer X on day 2
  • CTA gets triggered again for Customer X on day 3
At this point I would want to see 1 CTA with an indication that there have been 2 instances of the issue.

Updating the urgency for an existing CTA based on repeat occurrence of the issue would be cool. For example:
  • CTA gets triggered for Customer X on day 1 - low priority
  • CTA remains open for Customer X on day 2
  • CTA gets triggered again for Customer X on day 3
  • CTA gets triggered again for Customer X on day 4
At this point we would like to update the priority from low to high.

1 reply

Userlevel 7
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Good thought process for "escalating" a CTA based on repeat occurrences of a situation.

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