For example, we could have a daily risk CTA that alerts our team of poor application performance for Customer X.
We would want to see the number times this rule was triggered for that customer to prioritize activity rather than building custom rules that build higher urgency CTAs based on Y number of incidents over Z days for example.
- CTA gets triggered for Customer X on day 1
- CTA remains open for Customer X on day 2
- CTA gets triggered again for Customer X on day 3
Updating the urgency for an existing CTA based on repeat occurrence of the issue would be cool. For example:
- CTA gets triggered for Customer X on day 1 - low priority
- CTA remains open for Customer X on day 2
- CTA gets triggered again for Customer X on day 3
- CTA gets triggered again for Customer X on day 4
At this point we would like to update the priority from low to high.