One of the biggest ways CSMs can add value to their company is by identifying clients who are ready for an upsell. In these opportunities understanding what data indicates an upsell opportunity, how to communicate the upsell to the customer, and how to collaborate internally to secure the upsell are key.
How is your CS team identifying and capitalizing on upsell opportunities with your current customers? If you are partnering with your sales team to close these upsells, how are you collaborating?
[i]We'll be continuing the conversation below! Additionally, tune in to our weekly CSM led webinar on Thursday July 7th @ 10am PST where we will be discussing this topic! Click here to register.
CS Knowledge Drop - Mastering the Upsell
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