Hi community, some exciting news on this front coming with Gainsight’s December content update. We are planning to provide functionality that will let you sync activities from SFDC to Timeline via a configurable automation job. Stay tuned to the Product Updates topic area to be notified when this feature is released! https://community.gainsight.com/product-news-updates-6
Super excited about the new release, but it seems like it is super limiting. We have an object that is not being pulled in. Is there anyway we could push updates directly from a custom object in GS?
@amanda_neil How would you use this CSM field? Would this be used in reporting?
Every week my team members will get the smart sheet with the Timeline Notes along with the Customer Name or Relationship Name. So we have to open those C360/R360 pages respectively and have to enter the Timeline notes Manually. So it would very help full if we can automate this process, so it saves a lot of time.
would be interesting to have this available.
Due to a limitation on the Activity integration cannot map a picklist field in SF to a dropdown type field in GS, only solution is to map to a string field. Would like to use a rule engine in order to populate the right field.
I’m still waiting for this feature…..
A lot of customers would benefit from this. Are there an updates on this item?
Consider this request for the next coming releases and any timeframe on this feature.
We are fixing this issue with oct release
We are not planning to open up rules action in Timeline in short/ medium term. Having said that, we definitely want to build more OOB integrations with Timeline like integration with GonG.io, Chorus, Hubspot etc. Please do let us know if you think we should integrate with any other external system.
+1would be interesting to have this available.
October Release!!! wow super.
Disappointing. Clearly a lot of GS clients want this. A whole host of valid use cases have ben laid out over the last 18-24 months. Why does GS insist on preventing what would be a very helpful function? And please don’t revert to ‘there would be too much noise’, clients can determine for themselves what is too much noise.
That is disappointing. Is there a technical limitation to use rules for creating timeline activities?
I have 2 use cases and I upvoted already:
This seems to be another feature that has been on the request list for 4+ years, promised 4+ years ago, but not yet implemented.
Hi, This is definitely on the roadmap but will be available post 3-4 releases. I will communicate the ETA once it is decided. Thanks, Nitisha
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