Super excited about the new release, but it seems like it is super limiting. We have an object that is not being pulled in. Is there anyway we could push updates directly from a custom object in GS?
Ability to create a timeline entry when a CTA is manually created or closed
We are not planning to open up rules action in Timeline in short/ medium term. Having said that, we definitely want to build more OOB integrations with Timeline like integration with GonG.io, Chorus, Hubspot etc. Please do let us know if you think we should integrate with any other external system.
+1would be interesting to have this available.
Due to a limitation on the Activity integration cannot map a picklist field in SF to a dropdown type field in GS, only solution is to map to a string field. Would like to use a rule engine in order to populate the right field.
We are fixing this issue with oct release
October Release!!! wow super.
@amanda_neil How would you use this CSM field? Would this be used in reporting?
We would like our Aircall data to be able to be pumped in via S3 to the timeline. They are just calls that log automatically, compared to the manual call logging required in Gainsight. Today our team receive calls by Aircall, input tags and notes into Aircall while on the call, then go to Gainsight and log the exact same information. Can we prevent them from needing to do this twice?
I was just trying to update meeting types for entries where we combined a deprecated type into an existing active type and couldn’t do it because there’s no option to write to Activity Timeline. Also can’t update the entries manually because I didn’t create them.
would be interesting to have this available.
A lot of customers would benefit from this. Are there an updates on this item?
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