Copy/paste into email templates
None
I know that historically we've definitely cautioned against users copy/pasting text into Email Templates. And I know that there's a good reason to voice that caution, as we've historically seen this cause issues.
I'm wondering if there are any plans/thoughts/ideas on how it might be possible to make email templates more "copy/paste" friendly?
The reason I ask is because I come across users that need to paste text in that has been business-approved and if they have to manually type it all out again, it opens up a small window for error, that can be avoided by copy/paste.
Currently the best practice that us support folks recommend is to first paste your text into a text editor to strip all formatting out of it, and THEN past it into the email template.
This works most of the time, but I still often come across situations where after all that we still see goofy behavior because of some cached formatting in the text that causes line breaks, font differentiation, and sometimes even tokening issues.
Is our stance going to continue to be to have users take the "round about" approach to this, or is there a way to make templates more receptive to this strategy?
I'm wondering if there are any plans/thoughts/ideas on how it might be possible to make email templates more "copy/paste" friendly?
The reason I ask is because I come across users that need to paste text in that has been business-approved and if they have to manually type it all out again, it opens up a small window for error, that can be avoided by copy/paste.
Currently the best practice that us support folks recommend is to first paste your text into a text editor to strip all formatting out of it, and THEN past it into the email template.
This works most of the time, but I still often come across situations where after all that we still see goofy behavior because of some cached formatting in the text that causes line breaks, font differentiation, and sometimes even tokening issues.
Is our stance going to continue to be to have users take the "round about" approach to this, or is there a way to make templates more receptive to this strategy?
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Is there not a way to build something into Gainsight that identifies 'bad formatting' and strips it itself?
Another use case is a translated variant of an email. I due this anytime we have a global outreach. I write it in English, export to my inbox, and send off for translation. Then I get the translation back in 2-3 languages and add variants. However, since I am pasting, things get weird fast. This is made much harder since I cannot actually read what I am formatting, thus me running the risk of mangling it further.
Some process or system to help with bringing in content written in a non-Gainsight form would be amazingly helpful!
I thnk I am currently running into this issue with some of my templates.