Under Consideration

[CISCO ENHANCEMENT REQUEST] Need an option to track products and features at relationship level

  • 16 March 2018
  • 1 reply

Userlevel 3
Badge +1
For Cisco, each Relationship is essentially 1 product and CuSMs manage
these products at the Relationship level; we therefore should be
tracking Features at the Relationship level, not just the Customer level.
We have several use cases for this because a lot of our product
adoption motions require CuSMs to track and drive adoption for specific
product features; CuSMs work only at the Relationship 360 level

Currently we have the option to track products and features are available only at account level.

1 reply

Userlevel 7
Badge +2
@Anton, Thanks for bringing this up!

Relationship enhancements are in our road-map,I have assigned this post to appropriate person.