Response from Customer

Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.


Userlevel 7
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When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.

Maybe somewhere during the setup action:


2 replies

Userlevel 5
Hi Andrew,

Have we seen any issues because of this?

Regards,
Hitesh
Userlevel 7
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Yes Hitesh,

I have a customer experiencing this issue.  I will PM you the ticket for reference.

Thanks,

Chris 

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