Checkbox to ignore case auto-assignment rules option in rules engine when creating a CTA.

Related products: None

When building a rule to create a CTA it would be great to have a checkbox option that will tell rules to ignore case reassignment rules so CTA's aren't reassigned to the wrong user or queues.





Maybe somewhere during the setup action:





Hi Andrew,





Have we seen any issues because of this?





Regards,


Hitesh
Yes Hitesh,





I have a customer experiencing this issue.  I will PM you the ticket for reference.





Thanks,





Chris