Change the CTA owner when creating Tasks from Timeline Activity

Related products: CS Timeline

Currently, when you create a Task from a Timeline Activity you can specify the Task Owner but the CTA that is generated is assigned to the user that logged the Timeline Activity.





What we would like is to be able to create a CTA with Tasks assigned to a specific user when logging Timeline Activity that is not the Current User. Our scenario is a manager may log a call with a customer and then want to have follow-up tasks for the CSM. Currently, the tasks are assigned to the CSM but the CTA is assigned to the manager. The CTA can be manually re-assigned but it would be preferred to be able to specify the CTA assignee at the time of creation.



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