Acknowledged

Can we tokenize pictures in Email Assist?

  • 8 August 2019
  • 7 replies
  • 82 views

Userlevel 7
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Can we tokenize pictures in Email Assist? I know we can add one as needed but the use case is the following: Customer wants to send the pics of multiple stakeholders who will be working with the customer, RM, AM, CSM etc and these can vary based on the customer. Customer A can have RM 1, CSM 1 and AM 1 whereas customer B can have RM 2, CSM2 and AM 2.


7 replies

Userlevel 6
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Don’t think it’s possible today. Posted an Idea for this recently: https://community.gainsight.com/conversations/is-it-possible-to-tokenize-a-link-added-to-an-image-in-an-email-template-5d0ab104e4b08845f9bdc95e

Userlevel 7
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@meenal_shukla and @pele Thanks for posting it here!

We need to introduce the Image type of field in Data Management, once that is pushed to release, we can consume the same in tokens.

Userlevel 7
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@meenal_shukla and @pele Thanks for posting it here!

We need to introduce the Image type of field in Data Management, once that is pushed to release, we can consume the same in tokens.
 

Any update on this one?

Userlevel 6
Badge +1

This would be nice to have since end-users can now have profile pictures. A specific use case would be embedding a CSM’s profile photo (or another desired photo) into the body of an intro email sent via Journey Orchestrator to make it more personalized. 

Userlevel 7

Hello All,
This is a great idea, as of now this is not planned.

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Hello Team,

Any plans of this being included in the Product Roadmap..One of my customer tried bringing this up..

Userlevel 4

Hi All,

Can we talk  more on the usecases for which tokeneized images would be needed.

Is there any pressing usecase apart from including CSM’s pic in email?

 

Thanks

Samarth

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