Current Functionality

Can we ignore the inactive users in the Gainsight home filters

  • 23 July 2021
  • 9 replies
  • 53 views

Userlevel 4
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Can we ignore the inactive users in the Gainsight home filters.


9 replies

Userlevel 7
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@tejkumar Ignoring Inactive users should be done in most areas of the product. We are thinking in that direction too. Thank you for sharing this here, this will difinitely help us. 

@All, please up-vote here to show your interest on this request. 

Userlevel 7

@tejkumar 

Instead of outright ignoring - we are planning to show inactive values in a disabled state. 

How does this sort of a disabled state look? Will this help solve the problem?

 

Userlevel 7
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@tejkumar did you get a chance to view the comments here?

Userlevel 4
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@rakesh Yes,It will be helpful.

Userlevel 4

Hi @rakesh ,

Thank you for implementing the disabled state for inactive users on Home page. Can we implement the same behavior on cockpit filter where the inactive users appear as greyed out? As per the current set-up, the inactive users appear as active ones. Please have a look at the following gif for the same:
https://share.getcloudapp.com/WnukEW9G

This would be very helpful - having different UX experiences for ‚Äėinactive‚Äô in different places of¬†the platform that otherwise look and act exactly the same has been hard to¬†explain¬†¬†as ‚Äėnot a bug‚Äô ;)

Userlevel 7

Hi @rakesh ,

Thank you for implementing the disabled state for inactive users on Home page. Can we implement the same behavior on cockpit filter where the inactive users appear as greyed out? As per the current set-up, the inactive users appear as active ones. Please have a look at the following gif for the same:
https://share.getcloudapp.com/WnukEW9G

Yes @sahil_nazir the idea is to see if this works and then move this to other areas of Gainsight. cc: @sriram pasupathi for cockpit filters. 

 

This would be very helpful - having different UX experiences for ‚Äėinactive‚Äô in different places of¬†the platform that otherwise look and act exactly the same has been hard to¬†explain¬†¬†as ‚Äėnot a bug‚Äô ;)

Agree @adam_bam the idea is to have eventual consistent experience across filters, starting with one area and evaluating how the solution works. All these asks do help us accelerate that! 

Userlevel 5
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Hi all -- during a Support call I was directed to this thread. We are seeing inactive, greyed out users appearing for certain users still when they’re entering their name in a Home global filter. It would be excellent if you could hide inactive user management records from appearing here. Thanks!

We are having a similar issue, so was asked to explore the community and find out about it. We want to know if we can prevent inactive users to not show as option when searching for user in dashboard filters. We differentiate between Active and Inactive users in GS by appending name of user with inactive and inactivating the user but we are able to see those users when we search for that user with appended Inactive word next to their name in dashboard filters when looking for other user. They do seem greyed out but users are still able to click on those greyed out ones.

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