Response from Customer

Call to Action Ownership


While assigning owners in playbook s currently gainsight supports only Account and customer info user lookup fields. Is there a roadmap where gainsight will support other objects which as well with user lookup fields.These other objects do have a look up on account object.


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Userlevel 6

Hi @ioKarZar :

Could you give an example of what objects/fields you are looking for? A CTA is fundamentally tied to an account (and only 1 account) so its easy/possible to resolve to any lookups on the account objects...for other objects it would be slightly tricker.

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@ioKarZar need your inputs here to help you better! 

Userlevel 7
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@ioKarZar need your inputs here to help you better! 

@ioKarZar did you get a chance to view our comments ?

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