Bigger Text Box For Scorecard Comments
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We would like to see the ability to adjust the scorecard comments section on the C360. Right now if you have more than a few lines you need to scroll thru the box. It would be nice if this would adjust dynamically or if you had the ability to change the font size so everything shows without having to scroll.
When entering comments in the Scorecard, the box on the right hand side of the scorecard is used by our CSMs to capture contextual data supporting the manual score. The box's height, however, is not tall and it is very tedious to see what has been written or to make changes where there is a significant amount of text. Is it possible to make the box taller?
Thanks for sharing this. Agree that when there is a lot of content in the comments section, it's difficult to consume the date. Would having the option to view the comments in a pop-up/overlay make sense (i.e something like when the user click on the comments section, the selected measure comments open in a pop-up/overlay more...with more space to read or edit the comments?)
Would something like, when you click on the measure it expand in the same place to show more comments be better? Something like this:
1)It would not be a hover option...basically, when the user clicks on the comments section today we show them only in the limited space that is available. The idea is to have more space for it (so that the user can easily consume the comments / edit the comments).
2)The user can read or/and update the comments (do you think there is a need to have it read-only?)
3)Good point, we are thinking that it would be dynamic (the size would be based on the existing comments) & that would have a max height - after which it would start scrolling
Would that help your CSM's
Regards
If I understand correctly, based on the screen size the comments can take up more space (i.e, if you are seeing it in a large screen, provide more space for the comments)
Agree on the second point, even today we can scroll within the comments section..but the visual cue is missing. Also do you think scrolling within the limited height is a good experience?
Correct on your first statement, so it should be dynamic hight based on screen sizing.
Scrolling with limited hight for me is not a good option right now as most people miss it (specially if they are not actively using Gainsight - upper management). If we get dynamic hight and still have text hidden withn the box, the scroll bar should be visible regardless on if you hover the text or not.
Use Case: Our CSMs exert a great deal of time documenting their observations and justifications of the manual risk scores (in the scorecard). In fact, some of the comments are upwards of 1,000 characters. The CSM's manager would like to read through the comments entered by the CSM however the size of the comment box is very small and the navigation of the comment box is a bit tedious. Since the user experience of the manager is not so great, we are wondering if those comments would be exposed on a report. The example I would like to implement is that a manager could have a report (on a dashboard) of all their staff's customer risk scores and comments (yes, 1,000 characters if the CSM entered that much). The manager would not be able to read the verbose comments on the screen but we were hoping that the manager would have the ability to download the report details as a csv/excel (normal functionality on reports ... or emailed if the file is too large). Once downloaded/emailed by the manager, they could open the document up in excel and format the columns as appropriate so they can see the entire set of comments
This will be available in the upcoming release! cheers everyone !!!