I just discovered that Gainsight automatically turns off your rules after they’ve failed a certain amount of times. Not sure where/when this was communicated, but my bad for not knowing.
At any rate, we had an integration outage and I received tons of failure emails, and these notifications got lost in the midst.
Instead of, or in addition to these emails, can the deactivation alerts be a PX popup engagement when admins log in? One little email doesn’t seem to be sufficient for this type of automatic action - if your rules are getting deactivated without your intervention, GS needs to blast people about it.