Workaround Available

auto fill email/ names on internal/external section for timeline activities

  • 13 March 2020
  • 3 replies

Userlevel 2

I got this from one of our CSMs:


You know what would be cool?


If Gainsight had the ability to scan the emails we put in, or the names, and auto-include them on the Internal/External section. For timeline activities.


That would be really cool.

3 replies

Userlevel 7
Badge +1

Are you referring to BCC to Timeline? That should log external attendees from the To if there is a match in People records.

Userlevel 7
Badge +2

@bencjaxn did you get a chance to view the comments by @john_apple 

Hey @bencjaxn,

Do you solve this problem ? One of our CSM’s come up with a similar question:

Our CSM's distribute a Customer Health Score to customers and this should be automatically transferred from the email to the timeline. Is something like this possible?