Response from Customer

Attaching older tasks from Timeline to newly created CTAs

  • 29 January 2021
  • 6 replies
  • 32 views
Votes
A
  • atay
  • Gainsight Community new member
  • 2 replies

There are cases where tasks are recorded before the CTA.  It would be great if we are able to attach older tasks previously lodged on Timeline to be attached to newly created CTAs.

6 replies

sriram pasupathi
Rank
Userlevel 6

@atay I am trying to understand it a little better. You have a timeline activity with tasks and realize that these tasks need to be attributed to a CTA. Ideally, would you like to see this timeline entry against the CTA? Or would you like to see these tasks in a CTA? Thanks.

A

@sriram pasupathi  Thanks for replying to this thread.  I am not too sure what you mean by having a timeline entry against a CTA, but basically, I created the CTA after the task was lodged to timeline, and I am trying to attribute/attach said task to the CTA, which we are unable to do now.

sriram pasupathi
Rank
Userlevel 6

@atay Does the following explain what you are trying to do?

  1. Create a timeline entry.
  2. Add tasks to timeline entry
  3. Create a CTA
  4. Add those same timeline tasks as CTA tasks.
A

@sriram pasupathi  Yes.  More or less.

sriram pasupathi
Rank
Userlevel 6

@atay A CTA is automatically created already when you add a task to the timeline activity. You can use this same CTA. Does that address your problem?

sai_ram
Rank
Userlevel 7
Badge +2

@atay A CTA is automatically created already when you add a task to the timeline activity. You can use this same CTA. Does that address your problem?

@atay did you get a chance to view the comment here?

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