At mention in Timeline (like chatter)
CS Timeline
One reason my customer is hesitant about using Timeline is that of the lack of @mention capabilities on the Timeline. As there can be multiple stakeholders, it is important for them to be informed when an action is needed of them. Can the product team provide an ETA on when this feature will be available?
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I was testing and am not receiving the notification email when I'm tagged in a timeline post. Anyone else having this issue?
I've also tested and am not seeing notification emails sent as well. Documentation seems to convey that the notification should be sent shortly after the tagged entry is logged, but not seeing that happen myself in either my inbox or spam filter.
Now we are getting notifications. Could you please check from you end and let us know.
And related to self-tagging its implementation by design makes us not to notify the author. If you see feel worthy please create enhancement request with your use case(s).
Kind Regard,
Venkatesh
Now we are getting notifications. Could you please check from you end and let us know.
And related to self-tagging its implementation by design makes us not to notify the author. Please create enhancement request with your use case(s) so that PM's can make a call accordingly.
Kind Regard,
Venkatesh
https://community.gainsight.com/conversations/enhancement-to-self-select-mentions-in-timeline-5c128a6fe4b0ff4cdbcab739