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Allow Tokens in Journey Orchestrator Email CC

  • 24 February 2021
  • 1 reply

Userlevel 6

Mostly what the title says. I’d like the ability in JO programs to use a token in the CC portion of sending emails out.


Use case: I have a CSAT survey and I want a conditional wait for an email that only sends on a low score to the case owner. I would like to CC their lead, but it may not be the same lead for each case owner so I can’t just put in a static email.


In this case a CTA is not a viable alternative.

1 reply

Userlevel 5
Badge +1

Yes our Commercial CSM’s would like to be BCC’d on an any automatic comms being sent to their accounts (particularly tech-touch) so they are kept-in-the-loop