Mostly what the title says. I’d like the ability in JO programs to use a token in the CC portion of sending emails out.
Use case: I have a CSAT survey and I want a conditional wait for an email that only sends on a low score to the case owner. I would like to CC their lead, but it may not be the same lead for each case owner so I can’t just put in a static email.
In this case a CTA is not a viable alternative.