Allow the usage of tokens in email links which are used in email assist

Related products: None

Currently this is not supported. Can we please consider this.

I thought this was built in functionality given you could insert the token in the hyperlink. Will be great to have!


Thanks for posting it.

This is in our current road map. Will keep you posted once the implementation is done and release gets confirmed. 


@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm


@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

This was done via a CTA Email Assist, so yes the CTA was part of a playbook and the email template has a token specified within the hyperlink. When validating the CTA email assist, an error is generated and I’m not able to use tokens within a hyperlink. Shoshin from Support confirmed this is not current functionality, hence this was requested. 

 

I hope that clarifies any of your questions.


Thanks @jason_hoe for the clarification. I will check it once and get back you.


@raja kuditipudi check the support ticket as the details are there


@jason_hoe  we are looking into this. I will keep you posted once this is resolved.