Acknowledged

Allow the usage of tokens in email links which are used in email assist

  • 26 December 2019
  • 7 replies
  • 60 views

Userlevel 5
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Currently this is not supported. Can we please consider this.


7 replies

Userlevel 4

I thought this was built in functionality given you could insert the token in the hyperlink. Will be great to have!

Userlevel 2

Thanks for posting it.

This is in our current road map. Will keep you posted once the implementation is done and release gets confirmed. 

Userlevel 2

@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

Userlevel 4

@jason_hoe  We are supporting the usage of tokens in links through playbook approach. Hope  this request is for adhoc mail only. Please confirm

This was done via a CTA Email Assist, so yes the CTA was part of a playbook and the email template has a token specified within the hyperlink. When validating the CTA email assist, an error is generated and I’m not able to use tokens within a hyperlink. Shoshin from Support confirmed this is not current functionality, hence this was requested. 

 

I hope that clarifies any of your questions.

Userlevel 2

Thanks @jason_hoe for the clarification. I will check it once and get back you.

Userlevel 4

@raja_kuditipudi check the support ticket as the details are there

Userlevel 7

@jason_hoe  we are looking into this. I will keep you posted once this is resolved.

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