Allow split string formula in Rules Engine
None
I've come across a scenario where I need to parse out values contained in a multipicklist and have discovered that I don't have a good way of doing this in the Rules Engine. I can do a LEFT substring and a RIGHT substring, but for any scenario where the value is A;B;C;D - I don't have a way to grab the B and C values. Can we please introduce a split string formula to take care of this use case?
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You can extract the values B & C in the example that you mentioned via Subtring function.
Let me know if that works for you.
Yeah, I reviewed it, but it didn’t solve what I needed.
Came across a case for this too, where our data from Salesforce is already concatenated into one row due to a multiselect field and needing to merge with another dataset were each value is on a separate row. Not finding a way to do this via Gainsight is frustrating.
The Find String functionality is a must needed feature. For example, please refer to the below strings. I would like to get the first part of the string from the first letter till "-”. From “CUSTOMER SUCCESS - CUSTOMER CARE TAM” I would like to extract “CUSTOMER SUCCESS”. From "CUSTOMER SUCCESS MGMT - PSM” I would like to extract “CUSTOMER SUCCESS MGMT”. There is no way to achieve this using the Gainsight String Formulas.
In Excel, we can achieve this by writing a nested formula as below
=LEFT("CUSTOMER SUCCESS - CUSTOMER CARE TAM",(FIND("-","CUSTOMER SUCCESS - CUSTOMER CARE TAM")-1))
Result will be: CUSTOMER SUCCESS
=LEFT("CUSTOMER SUCCESS MGMT - CMM",(FIND("-","CUSTOMER SUCCESS MGMT - CMM")-1))
Result will be: CUSTOMER SUCCESS MGMT
Any updates on this? Looking for something like a text to column in excel with a delimiter. It’s really frustrating that there is no solution.
This is a must when working with multi-picklists