Allow C360's sections to use the reports Account Reference Field vs. setting it within the C360 set-up
None
Currently, you need to select that "Account ref fields" when creating a C360 section. This field already existing within the report. I'm proposing that the C360 section leverages the reference field outlined in the report allowing more versatility in regards to the reports that can be leveraged in 1 C360 section.
For example, we have customers that have both cases that they created as well as cases that are "Related To" their account. Currently, we have to have both a "Cases: Account" and "Cases: Realted to Account" section to house the reports. If the section simply used the reference field within the report, we would be able to combine all the case reports into one allowing the C360 page to be more user friendly.
For example, we have customers that have both cases that they created as well as cases that are "Related To" their account. Currently, we have to have both a "Cases: Account" and "Cases: Realted to Account" section to house the reports. If the section simply used the reference field within the report, we would be able to combine all the case reports into one allowing the C360 page to be more user friendly.
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Is "Cases: Account" and "Cases: Realted" connected to each other via any field ?. if yes you could use one of our coolest feature called as "Data Spaces" that allows you to create a report across connected objects. Thus allowing you to merge multiple reports.
Here is a link to the documentation : https://support.gainsight.com/hc/en-us/articles/226248068-Data-Spaces-Overview
Hope that helps. :)
I'm not sure I fully understood why 'Cases created by the CSM' would need a different Account mapping than 'Cases already related to an Account'. Wouldn't both be related to the same Account via the same reference field? Is the need here to show Cases from the Account you are on and all it's children Accounts, by any chance?
Thanks,
Manu