Following along another idea of mine around Notification Settings, it would be great if we could customize auto-subscribe settings based on additional logic. We have multiple customer statuses based on product, and, accordingly, multiple user lookups to form the customer’s overall account team. For the most part, we do not remove the “old” assignee when a customer churns from a particular product.
It would be great if we could set it up like:
- If GB Status = Customer, then auto-subscribe the Company::CSM
- If GI Status = Customer, then auto-subscribe the Company::GI CSM
Plus, going with concept of the other idea I linked, auto-unsubscribe if the status moves to Former Customer…