Our team LOVES using the Gainsight Assist extension, but we’ve run into frequent cases where we’re really like more reporting capabilities to understand HOW our teams are using it….specifically, which email templates they are using most often (or using at all). We frequently have initiatives where we don’t want to trigger CTAs for every account/solution, but make templates available for our teams to send via Gainsight Assist as needed without going through the process of creating a CTA.
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