We are using the field "Annual Revenue" on the Summary tile and have noticed that even when the dollar amount is in millons, Gainsight displays it with a 'K" for example "52,000,0000" as indicated in Salesforce is represented in Gainsight as "52,000K" but rather should be preresented by an "M" for million. This display is not as intuitive and can be misleading for users when viewing the tile.
In particular this product enhancement request emereged as we are expaning Gainsight to our SE (Sales Executive Account Team), and annual revenue is a field that is critical to represent accurately as it may dictate decisions on contract negotations and current state/ROI conversations. There is risk if the field is misleading in how it is displayed or how it is interpreted.
Accurately display annualized revenue on the Summary Tile in C360
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When reporting and dashboard widgets render a 7+ digit number, the "M" abbreviation is used.
But when the same summary widget is added to the C360 summary section, a "K" abbreviation is used instead.
Hello Everyone!
Happy to announce that your request has been considered and included as part of the v6.13 release. With this release, the display format for all number and currency fields on 360 pages will adhere to the user’s preferred locale, allowing for a more personalized user experience.
This feature is implemented in the NXT version only.
Thanks for posting!