Response from Customer

Ability to send initial survey multiple times

  • 29 June 2021
  • 2 replies

Userlevel 7

Currently in out survey program models we are not allowed to send the initial survey after the customer has responded.  It would nice to see the ability to send the initial survey multiple times with in the survey after the customer does respond.

2 replies

Userlevel 7
Badge +2

@chris_mudd thank you for bringing this up! I will check with product team and ask them to leave an update here.

Userlevel 4

Hi @chris_mudd - can you elaborate more about your use case? This is by design for non anonymous surveys. If you want to resend the survey after a customer responds, you could create a new JO program for this.