Implemented

Ability to Pull Percentage Fields From Salesforce to Display as Percentage In Gainsight

  • 26 April 2016
  • 1 reply
  • 56 views

I've adjusted the attributes fields on the Customer360 area, and noticed that a field with a percentage symbol after it doesn't come through as a percentage, but just the number value.

Here is the field in Salesforce (at the account level) called "User retention" and it has a percentage sign:
https://mail.google.com/mail/u/0/?ui=2&ik=c68c840f87&view=fimg&th=1545330840ec6083&attid=0.2&disp=emb&realattid=ii_inhl82tv1_154532fca68ab859&attbid=ANGjdJ88yUU1QyztdcnZ7Uj3Mc8hVSAQ3J7558EBm_X53hvCnsghKNAenbZuGRJGul36TzTJXAHpSb0cnIbx1UV5nuLYcW1NIPFdpZcY3TamA1vr_WCIb5XDrT0Pl00&sz=w826-h234&ats=1461699315027&rm=1545330840ec6083&zw&atsh=1
‚Äč

And under Attributes in Gainsight 360 page, it shows as User Retanti59 (but I want the % or else it doesn't make sense). Would love to request that since you're on top of Salesforce that ALL fields do come over properly. I checked with Support and they say it's not currently possible with the percentage field. Hopefully this is a quick / easy fix? Thanks!

https://mail.google.com/mail/u/0/?ui=2&ik=c68c840f87&view=fimg&th=1545330840ec6083&attid=0.1&disp=emb&realattid=ii_inhl74zv0_154532f1fee06a60&attbid=ANGjdJ--MmryHhEB6Ymjrn9-Zm5T8bDiq7kdKu2FJKhdarBEctjQbiQfaUJeb2KpVZUG7VEbHT3id5HrG5tvyMMxSd23A9RHR20EUCTJoGMWEB9StlaSOX1k7TubMsA&sz=w944-h348&ats=1461699315027&rm=1545330840ec6083&zw&atsh=1

1 reply

Userlevel 3
Yep - this seems simple. Thew new functionality released in May allows more formula fields, but still doesn't allow a value to be included (like / by 100) to make numbers a percentage.

Reply