There are 2 primary scenarios this would be useful:
- When we as administrators are making changes to Layouts or C360 or any other Gainsight section.
- When we note that a data aggregation, rule, CTA or other Gainsight feature may not have run, or is delayed, or when we know that for some reason the data within Gainsight may not be 100% as expected.
Note: I'm not really seeking a full-scale mailbox or messaging system within Gainsight. Instead, I'm suggesting a simple headline or notification mechanism that let's administrators give notice or a brief announcement to users when warranted.
I'm thinking about the scenario which are "Gainsight-wide". For example, if we had an issue with how one of the Scorecards sections was calculated because we inadvertently injected some poor data, I would like to put a message somewhere inside the Gainsight UI that says "Scorecard data may be inaccurate today and will be remediated by 1:00pm" Or if I am re-arranging the C360 sections, I would like to include a notification that "The Sponsor Tracking section is now at the bottom of the C360 page."
Email to my user base works here too, but we can all likely attest that putting a message in-platform that's seen at the moment the user is in Gainsight is WAY better than another email in your Inbox.
We have what is called a "Hello Bar" in our product. It's simply a message bar at the top of the screen we can put notifications such as "Check out this new feature we added" or "Maintenance: Some rules may not have run."
Would something like this work? I could get behind this.
I wouldn't want to take up real estate with an empty widget.