We have a CTA that asks our CSM's to review email address' and Contact info when an email has bounced via JO. It would be helpful if the CSM's could click directly to the contact record from the CTA.
Ability to link to a SF contact record from a CTA
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Thank you for posting, this isn't current functionality so I'll let the product team comment there.
One thought is you could merge in the contact id to the CTA comments. You could add it like this:
https://jbcxm.na7.visual.force.com/{ContactID}
This still requires them to copy/paste the link but might be an okay work around for the moment.
Let me know if you have other thoughts or questions.
- Kendra
Linking the Contact as associated record is in our roadmap but no ETA as of now.