Ability to include Email to Timeline BCC in Email Templates
CS Journey Orchestrator, Email & Notifications
At the moment, when you send an email template through Gainsight, you are provided a To: field and a CC: field but no BCC field. It would be nice to have a button to insert your Email to Timeline BCC address so that the email you send is captured on the timeline.
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We send email through our CTAs/playbook all the time. It must be a setting we have since all these emails are posted to the timeline automatically.
Is this what you are referring to?
Lyne