Ability to Expand Reporting Window
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The report window you are referencing should be adjustable. The window opens at the maximum size, but you should have the ability to resize by holding and dragging to minimize/enlarge. If you cannot resize the window at all, please submit a support ticket to Gainsight so we can investigate this further..
Currently, we use the pop up window as a quick reference, and if we need additional details then we'll open the source report in Report Builder. Does this help?
Thanks,
Jared
The pop-up expands to the maximum width automatically, from where it can be resized down using the icon at the bottom right. We'd love to understand the use case where you wish to resize up beyond what the window defaults to.
Thanks,
Manu
You also mentioned the work around of opening the report in report builder if we need a larger view/further detail, but only administrators would have that option. If the ability to expand the drill down larger than current maximum is not an option, possibly a function to open the full report in view only in a new window or pop up would work just as well.
A couple of things to highlight in the mean time
1) In the popup, in the table end user can adjust width of the columns to see more data. This is especially useful for columns with long text, which I'm guessing it one of the reasons pop up size is limited. If width of all columns > horizontal space, than a horizontal scroll bar appears. Admins can also set the default width in report builder.
2) If #1 doesn't alleviate the problem, there is an option to place similar report twice (probably next to each other) in a dashboard. One is the aggregated view and the other is flat view.
Do either of these help?
I've submitted a ticket to our support rep.
Hi@jnunes
We have improved the number of records we show in drilldown report in the reporting redesign solving this problem.
Hello Everyone,
Happy to announce that your request has been considered and implemented in the Horizon Analytics. Gainsight has now enhanced the drill down configuration and experience in both SFDC & NXT versions.
Thanks for posting!