No Status

Ability to edit default mapping field in SFDC Activity Sync

Userlevel 3

Currently, Gainsight Activity “Default Closed Status” is mapped to SFDC Activity “Status” in the Activity Sync and it’s not possible to edit it. This is confusing for my SFDC users, as all Tasks appear to be closed. I’d like to correct the mapping so that “Status” is mapped to “Status.” 

2 replies

Userlevel 7

@anna-whitehouse sorry for the inconvenience. I will. check the possibilities and get back to you.

Userlevel 2

Hi @anna-whitehouse
In Timeline Admin Section > Under Activity Sync Tab > We have a Salesforce Status dropdown where you can pick one value for the status, but, the limitation to this approach is that it’ll be applied to all the tasks, and right now it is not dynamic. This is something we want to improve but it is not planned for the near term.