Ability to define who gets powerlist failure emails
None
When a powerlist fails, there are currently two options for who will get the failure email.
1) If it fails on a scheduled run, the user who created the powerlist will get the failure email.
2) If it fails on a manual run, the logged in user that initiates the manual run gets the failure email.
My question is, is there any plan to give an option to tell the system who to send failure emails to?
We are imagining something similar to the way we do this in the rules engine, where I can say "Send email on Failure" to whatever email I enter in the text box, no matter who created the rule.
The reasoning behind this is that sometimes a user will create a powerlist and then move to another team that no longer handles Gainsight. That user will still be getting the powerlist failure emails, but may not notify the existing Gainsight team, which can leave a powerlist failing for weeks without anyone noticing.
Another scenario would be if the created user's email changes, and therefore the email would no longer make it to its destination.
1) If it fails on a scheduled run, the user who created the powerlist will get the failure email.
2) If it fails on a manual run, the logged in user that initiates the manual run gets the failure email.
My question is, is there any plan to give an option to tell the system who to send failure emails to?
We are imagining something similar to the way we do this in the rules engine, where I can say "Send email on Failure" to whatever email I enter in the text box, no matter who created the rule.
The reasoning behind this is that sometimes a user will create a powerlist and then move to another team that no longer handles Gainsight. That user will still be getting the powerlist failure emails, but may not notify the existing Gainsight team, which can leave a powerlist failing for weeks without anyone noticing.
Another scenario would be if the created user's email changes, and therefore the email would no longer make it to its destination.
Be the first to reply!
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.