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Our CSMs are big users of Slack and are more likely to act on a Slack notification than an email that gets lost in the inbox. While I see that there are out of the box notifications available in NXT, is there a way to create custom notifications to appear when usage drops or a client health score changes, etc? And if there isn’t, let’s make it happen :)
Thanks,
Ana
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There is a way via a rule with an external api call:
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It looks like there are a number of flexible Slack APIs that might be able to be used, but you’d probably want to get input from either your Slack CSM or someone that is familiar with how to use their APIs. https://api.slack.com/web
Hi,
One of our professional services teammate, Peter, has created this awesome 10-minute video where he shows how to achieve pushing to Slack channel dynamically.
Pushing a custom notification to a user is also very similar. But it needs one additional step. You would need to ask Slack admin to give user ID of slack users and need to have that info available in Gainsight. Once that is present, you can tokenize the user name instead of Channel Name in that example. For reference, this is the exact doc from Slack’s documentation.
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