Not Planned

Ability to Create Scorecard View with Custom Time Period for Arrow Trends

  • 7 March 2016
  • 0 replies

Userlevel 6
The way we have our Scorecard set up, the Rules Engine runs daily, which gives us trend arrows on the Scorecard, but we've realized that since the arrow trends are tied to when the rules were last run, we lose the ability to see month-over-month or week-over-week trends. 

We can't run the rules weekly, as responses sometimes change day to day, and our executive team needs to see the freshest data, so it would be cool to be able to customize the time period for the arrow trends so that users could see how the score changed outside of the rules engine (i.e. a customer score changed from 88 to 89 on day, but for the week, the score changed from 70 to 89)

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