Ability to Configure Custom Timeline Views for End Users

  • 24 February 2021
  • 8 replies

Userlevel 4

There was a recent update to allow admins to configure custom views for cockpit for End Users. When will this awesome feature be available for timeline? Would be great to set these up ahead of time to reduce burden for CSMs who wont know how data is organized in Gainsight to select fields,



8 replies

Userlevel 7
Badge +2

@Erseburse Thanks for sharing this with us! I am will confirm the road-map on this and get back to you. 

Userlevel 5

Hi @Erseburse , This is a nice idea, I’ll add it to the roadmap. But ETA is not yet decided. 

Userlevel 7
Badge +2


Userlevel 3

​​​​​​+1 this would be great to highlight different types of timeline activities for our CS teams vs Sales teams, etc. 

Userlevel 7
Badge +1

The only workaround I’ve seen is having a SFDC admin login as the user in SFDC, go to NXT, add a new filtered view to their C360. It scales terribly

This would be so nice to have!!

Userlevel 6

Would love to see this implemented.

Userlevel 5

@sarahmiracle @donnajfuchs We will look into this and update once we have added it to our roadmap.