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Ability to add condition for survey field is not null

  • 29 November 2021
  • 1 reply

Userlevel 7
Badge +1

We have a few survey programs where we would like to only send email notifications to our leadership team when survey responses are negative OR anytime the participant leaves a comment. Conditional wait can already filter to the negative responses, but it appears any text field questions aren’t available in the conditional wait steps. I understand there isn’t a set selection of answers, but at minimum having a ‘is not null’ option would be a huge benefit. I could also see ‘contains’ being something we would utilize as well, although we don’t have a specific need for that today.

1 reply

Userlevel 7
Badge +5

@katie_b I know it’s not ideal, but as a workaround, you could build another JO on the survey object for the survey, and then, filter as you need to.