Ability to act on emails that were not sent from CoPilot
None
It would be great if all customers that were candidates for an outreach were logged in a table. For example you could have Customer A, Customer B, and Customer C that should receive an email today. The email for Customer A is sent and this appears in the email log table. Customer B appears on Gainsights master reject list so it is rejected and does not appear in the email log table. Customer C is missing a token so it also does not appear in the email log table. The only way to know about Customer B and Customer C not being sent an email is to manually scan through every Outreach result email. It would be great if these customers that are not emailed are also placed in the email log table with the reason why the email was not sent. This way action could be take against those entries to notify the CSM that they need to current a customer email address or add a missing token.
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Hopefully, Gainsight can figure out how to notify the CSM if a token is missing from an email so that the CSM can enter the required key information for the email to be sent successfully.
P.S. The approach to leverage "Triggered On" didn't work because there were other cases where it was blank where we didn't want to notify CSM.
If it is using Email Logs or Email Raw Events then you wouldn't see the emails that Gainsight doesn't try to send because it is on their master blacklist from bouncing at another customer (or a bad domain, etc.). These exclusions do not get written to any customer accessible table so CSMs would only get some of the bounces showing on the report.
I'm using the Email Logs report.