CS Product Ideas

CTAs generate from a Program - add criteria and multiple actions like bionic rules

Depending on a survey response, we would want to give a different playbook, but the CTA generation in a program does not give the option to add multiple actions or criteria like you are able to in rules

In object analyser, we are not showing the dependent jobs if the field was selected from lookup object

In the object analyzer, we are not showing the dependent jobs if the field was selected from the lookup object. Ex: In the below fetch is created on GS relationship object and we added in Account owner id field from the lookup object account. So when you check the dependency for Account owner id, t...

Have Sally listen for: "Who is the CSM?"

We have a channel where people around the company can engage with the Customer Success team. There are some great questions and conversations.The question I don’t like is “who is the CSM for _____” which is, of course, data that they can source on their own.What I’d like to do is be able to invite t...

Show Action Description Column in Execution History

Actions allow entering a description, but the execution history only shows the action number, type, and data source used from the rule setup. Would be much easier to troubleshoot if the description was also shown, particularly for a rule with lots of actions, because otherwise I as the admin have to...

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4549 Posts

CTAs generate from a Program - add criteria and multiple actions like bionic rules

Make count fields hyperlinked to data its counting in Report Builder

Allow to control how many CTAs can fire

Move Eye and pencil Icon to the beginning of a row instead of the end

Inactivate Success Plans and Reason Codes

CTA: Be able to order the tab for linked objects

Add Person improvement suggestion

[Sally] Quick insights: reports to update when updated in report builder

Timeline activities - display of activity status on main layout

Ordering of Field Values in Report Builder

Order of filters in dashboards

Remove Company Lookup on User object

Features tab in NXT

Allow Usage Analytics Sharing for Share 360

Contact Edit Modal

Folders in Gainsight Assist same as that of Journey Orchestrator

Cascading due dates across all objectives

[SFDC Edition] Token Support From Customer Info For Outlook/Gmail Plugin

Include Objective Category in Cockpit Sort by Reason View

Surveys C360 - more than just NPS

Survey C360: Show those who did not respond to survey

Playbook & Templates Interface in NXT

In object analyser, we are not showing the dependent jobs if the field was selected from lookup object

Have Sally listen for: "Who is the CSM?"

Show Action Description Column in Execution History

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