CS Product Ideas

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5967 Posts

spencer_engel
MVP
spencer_engelMVP
shared in CS Product Ideas

Allow MDA objects to go more than 3 levels deep in reportingNo Status

A recent source of frustration has been that MDA objects only allow me to go 3 levels deep. SFDC objects appear to let me go at least 5 levels deep.  This limitation on MDA objects has hindered me from setting up a global filter for Directors (i.e. the CSM’s Manager’s Manager). When the report is built on Timeline, for example, I’m only able to go from Timeline → Company → CSM → Manager ID and then I’m stuck. I’d like to avoid creating yet another new field on the user object if at all possible, but I don’t see a way around it.

1
bradleymcg
Golden Ruler
1 hour ago
A
Gainsight Employee: Shoshin
achamariaGainsight Employee: Shoshin
shared in CS Product Ideas

Reports editability in DashboardsNo Status

It would be more convenient if changing the field label would show the old field name with values in reporting  before the change has been made and the new field label with new values after the changes has been made. This would not throw historical  data off of reporting.

0
A
Gainsight Employee: Shoshin
3 hours ago
logan_t
Gainsight Rookie
logan_tGainsight Rookie
shared in CS Product Ideas

Email Assist Sending LimitationsImplemented

Hey Team! Right now, we have a functionality limitation with Email Assist that some of our Customers are looking to see expanded.  In Email assist, we can only send out 10 emails from any one Email Task on a CTA. However, some use cases might have our customers sending out 20-30 one off emails by their CSMs to Contacts from another company.  With this hard limitation on only being able to send out 10 emails via Email Assist, we're cutting off certain use cases for our customers! As always, thanks for the consideration. Logan Thome

7
ssamarth
Gainsight Employee: Rookie
6 hours ago
A
Gainsight Employee: Rookie
AnshitaGainsight Employee: Rookie
shared in CS Product Ideas

Remove Inactive Users from SearchPlanned

I have often come across a Use Case where duplicate Users show up in search while applying filters in Dashboards or selecting names for some dropdown fields. This is because we get to see inactive users as well. Can we have roadmap/workaround to avoid ambiguity in such cases?

3
S
Shoshin
9 hours ago
T
Gainsight Employee: Rookie
tejkumarGainsight Employee: Rookie
shared in CS Product Ideas

Can we ignore the inactive users in the Gainsight home filtersCurrent Functionality

Can we ignore the inactive users in the Gainsight home filters.

9
S
Shoshin
9 hours ago
jagadeesh_kumar_paidimarri
Veteran Rookie
jagadeesh_kumar_paidimarriVeteran Rookie
shared in CS Product Ideas

Prevent inactive users to be available as internal attendeesPlanned

Hi Team, Posting this request on behalf of customer. Currently we are allowed to search inactive users and we are able to add them as internal attendees to activities.Currently we are searching whether the user type is internal or not and are not having any additional filter while displaying the internal attendees.We have below feedback from one of our customers and wants to restrict the search to display only active users.Feedback from customer:While I see the logic in including inactive users who may be relevant, the execution of this is flawed. The correct behavior would be to prevent adding these inactive users to any new activities or journeys once they are inactive.Currently, the system allows the same activities for active and inactive thereby making no differentiation. It causes more harm than good. I have processes going to users who are no longer with the company and we only find out once the harm is done.

5
S
Shoshin
9 hours ago
karen_862eb1
karen_862eb1Gainsight Community new member
shared in CS Product Ideas

Need a way to delete Inactive customers from Gainsight with a RuleNo Status

I would like to be able to delete customers from Gainsight that have changed from Active to Inactive status in Salesforce.  Ideally I'd be able to do this with a Rule, but support has advised me that is not currently possible.  The two manual options they provided are (1) to delete them manually (I filtered the Customers page on status, chose the Inactive ones, and had to delete one by one using the trash can icon; obviously I'll need to repeat this daily or weekly or monthly), or (2) to create filters to filter them out (which seems less safe to me in case a filter gets missed, then the total on the Customers page won't equal totals on dashboards).  It would be great to do this nightly with a Rule.  Thank you!

17
S
Shoshin
9 hours ago
spencer_engel
MVP
spencer_engelMVP
shared in CS Product Ideas

Make G360 reports more flexible for customers' adminsAcknowledged

Hi everyone - ​[url=https://community.gainsight.com/conversations/customer-ability-to-modify-g360-reports-5bc73e18e4b04588aaf86a81]I saw this post[/url] from a couple years ago about allowing more flexibility in G360 reporting. It's marked as "implemented," but I would argue that it's not really implemented. It's just telling customers to get in touch with their CSM to export all their usage data out of GonG. That's more of a workaround than a solution. I'd like to see us allow admins to access their usage data within their system out of the box as soon as they turn on the G360. Reason I bring this up is we get semi-frequent CSA requests from customers wanting our team to put together custom usage reports that they're unable to configure in the G360. This takes up quite a bit of time for our team and likely is frustrating for our customers too. If we could just let customers configure their own reports, it would be a win-win.

4
adam_bam
9 hours ago
spencer_engel
MVP
spencer_engelMVP
shared in CS Product Ideas

Can't sort person section in C360IN DEVELOPMENT

Are there plans to be able to sort on the Person section in the C360? Right now, you can't, and it's keeping a customer from switching to the Person section being the source of truth because it's not as easy to navigate as the SFDC contacts related list in the C360. Is this something we're looking into fixing?

14
Shilpa Gumnur
Gainsight Employee: Rookie
10 hours ago
rozi_shuster
Gainsight Rookie
rozi_shusterGainsight Rookie
shared in CS Product Ideas

JO Automated Outreaches log to TimelineUnder Consideration

Hello!We have a lot of JO operational email programs and CSMs need to work in sync with the automation to manage the accounts. is there any plan or can we open a feature for logging JO outreaches to timeline? maybe add a feature on the JO program a flag we can check to log all emails to timeline? Thanks in advanceRozi 

13
johntrask_bt
Veteran Rookie
13 hours ago
R
Gainsight Employee: Shoshin
RavindrachGainsight Employee: Shoshin
shared in CS Product Ideas

Ability to report 'Email Template' from activity timelineNo Status

[Customer request]: The customer is looking if it would be possible to report on whether an Email Template was selected when creating the email, and if so then he would like to see the name of the template that was selected from the report builder section.Can you add your suggestions?

1
ssamarth
Gainsight Employee: Rookie
13 hours ago
N
nhellerGainsight Community new member
shared in CS Product Ideas

Ability to hide relationships in searchNo Status

Currently in Relationship search configuration you are able to add additional fields to search by, but you are not able to remove the default fields.  Customer use case for this is that they are only initially configuring the relationships, they are not being used yet and would like to hide the relationships until end users are using this feature. 

3
anirbandutta
18 hours ago
jparker
Gainsight Rookie
jparkerGainsight Rookie
shared in CS Product Ideas

Set the HTML title tag across the platform (e.g. reports)No Status

Hi teamWhen viewing or editing a report, the title tag shown in the browser is always Gainsight Report Builder, regardless of whether you are viewing the list of reports or an individual report.It would be really useful to have the report name in the title — to help distinguish which report is open in which browser tab, without having to actually open each tab to check.Thanks!

0
jparker
Gainsight Rookie
1 day ago
J
Shoshin
john.cowlesShoshin
shared in CS Product Ideas

MySql / MariaDB ConnectorNo Status

It would be very valuable to have a connector to MySQL / MariaDB databases.  Today we have two work arounds.  One is try to make Adoption Explorer work which is not great for anything but really logging data.  The other is to push data to S3 and then pull it which is not ideal.   We would like to be able to connect to this type of db via a connector job and possibly other places like data designer or rules.  

0
J
Shoshin
3 days ago
V
Gainsight Employee: Shoshin
Vineeth KumarGainsight Employee: Shoshin
shared in CS Product Ideas

Option to export picklist values from the UI in Data ManagementNo Status

Hi Team, Currently, there isn’t an option within UI to export the picklist values from the UI.Use case: Customers often reach out to delete inactive values from the dropdown. As deleting picklist values isn’t available from the UI, if we have an option to export the picklist values along with the GSIDs it would be helpful. This option would helpful in the case there are many picklist values that needs to be deleted in that dropdown. Thanks!

0
V
Gainsight Employee: Shoshin
3 days ago
R
Gainsight Rookie
rho_ran_experianGainsight Rookie
shared in CS Product Ideas

Gainsight Assist Outlook Plugin Adding only 1 contactNo Status

We have just installed the Gainsight Assist Outlook plugin.  I have noticed that when logging an Activity from an received email,  the activity that is logged on the Timeline only includes 1 contact in the External Recipients field even though there are multiple valid contacts on the email.  Is this standard functionality or is there something we are doing wrong while logging the activity? 

0
R
Gainsight Rookie
3 days ago
A
Gainsight Employee: Shoshin
AbidGainsight Employee: Shoshin
shared in CS Product Ideas

Ability to sync User email id changes for inbound email configuration as well when the email changes are synced from salesforce to Gainsight in user object.No Status

Scenario: Email Id’s of the users are changed in salesforce. The email address changes got reflected in Gainsight via the user connector job.But the new email Id is not updated in the inbound email configurations. Removing and adding the users again for inbound configuration serves the purpose.But client is expecting that when we are updating the changed attributes (email address in this case) for the users in Gainsight the same should be updated for the inbound configuration as well so that they manually need not re-configure inbound emails for all the records.

2
davebrown2242
All Star
3 days ago
darkknight
ACE
darkknightACE
shared in CS Product Ideas

Rules Engine: Add "Month Name" to Transformation Date FormulasPlanned

I’ve found a use case to need to include the Month name as a token.  It would be great if we could have a “Month Name” as a date formula to derive the name of the month from a date. I tried doing a case expression, but since it doesn’t give a “Starts With” option, I am not able to derive the month from a date and convert it to text.

10
bradleymcg
Golden Ruler
3 days ago
S
Gainsight Employee: Shoshin
SaitejaKGainsight Employee: Shoshin
shared in CS Product Ideas

Merge Opt-out categoriesNo Status

Hi Team,At the moment, we don’t have an option to merge the Opt-out categories but it would be nice if we have this option.

1
ssamarth
Gainsight Employee: Rookie
3 days ago
K
Gainsight Employee: Shoshin
kppatelGainsight Employee: Shoshin
shared in CS Product Ideas

Destination Table UI - enhancementNo Status

Scenario: two fields in a table (For ex. DAYS_SINCE_FIRST_CONTRIBUTED_AT and DAYS_SINCE_FIRST_CONTRIBUTED_AT_MOD) which are both mapped to fields in a Gainsight object. However, the destination table UI cuts off the field name short (see attached picture) and there's no way to see which one is which since they both cut off at the same point. It’s make hard to maps field. And can lead to wrong data collection. At same point with large similar kind values, It’s hard to trace back such kind of issue.Suggestion: to improve the UI in way we can see the whole field name. Make a some mouse hover pop-up which shows the whole name of the field.Hover Pop-Up Suggestion 

0
K
Gainsight Employee: Shoshin
3 days ago
Sashank Goparaju
Gainsight Employee: Shoshin
Sashank GoparajuGainsight Employee: Shoshin
shared in CS Product Ideas

Allow fetching TIMESTAMP_NTZ data type from Snowflake Connection.No Status

Hi Team,As per current product setup and support article: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/DB_Based_Connectors/Snowflake_Connector, Gainsight does not support fetching TIMESTAMP_NTZ data type from Snowflake (Attached screenshot from support article). We have a use case where we are looking to import a field from Snowflake with the Datatype of Timestamp_NTZ. Can we please consider this? Also, please let us know if we have any workarounds until this gets implemented

2
Sashank Goparaju
Gainsight Employee: Shoshin
3 days ago
E
edgarmsiGainsight Community new member
shared in CS Product Ideas

Have the ability to update the customer on an Email to Timeline that went to the wrong accountNo Status

For example, an email address for contact happens to be on multiple customer accounts and when an email is logged to Timeline, GS prompts the user to choose the agency to log the Timeline to. If the user chooses the wrong customer, they would like the ability to change it to the correct one. Right now you have to create a ticket to have the backend team fix it.

0
E
4 days ago
prithvi_vihari
Veteran Rookie
prithvi_vihariVeteran Rookie
shared in CS Product Ideas

Ability to have String replace formulaNo Status

Hey Team, It would be great to have the ability to replace Strings as one of the String formulas. It would make string formulas more powerful and allow for use cases such as making Hyperlinks replacing spaces in fields. It would make the already powerful String formulas more convienient.

3
sacha
Gainsight Rookie
4 days ago
sierra_evans
Team Captain
sierra_evansTeam Captain
shared in CS Product Ideas

Dashboard Alias - Rename Dashboard WidgetsAcknowledged

I wish it were possible to rename dashboard reports to something besides the report name. I use very descriptive report names so I may distinguish them from one another, e.g.: “Renewals by Count and MRR $ CY and NY”. This coding doesn’t necessarily resonate on my executive dashboard :) Any consideration for being able to alias a dashboard widget to something cleaner than report name?

9
sagan_sherlin
Champion
4 days ago
A
Golden Ruler
andreammeldeGolden Ruler
shared in CS Product Ideas

Gong Integration - anyone should be able to edit timeline entryNo Status

We are having issues where a CSM will attend a call from someone else internally, but when the Gong meeting syncs they cannot edit bc the owner is actually a colleague (think sales, support, etc).  It would be better for a CSM to be able to edit any Gong entry so that they can add their notes from the meeting

3
davebrown2242
All Star
4 days ago

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