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To avoid Duplicate Timeline entries in NXT

  • 14 May 2020
  • 1 reply
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Userlevel 4
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  • Gainsight Employee: Shoshin
  • 4 replies

In NXT we sync the CTA Tasks to SFDC org and we have also option to create Timelines from SFDC Tasks through Integration Job. If both these options are enabled then for CTA's that has timeline activities will create duplicates. Can we add a flag field/source in Task object that we can use as a filter to avoid this cases.

 

Thanks,

Prathap


1 reply

Userlevel 7

Currently this is a limitation but we will solve it soon. In the meantime, you can add appropriate filters while syncing activities from Salesforce.

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