Respect Hyperlinks on the C360, Cockpit and Gainsight Home
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Customers often want to display hyperlinks in the C360 Summary, in CTAs and Playbooks and reports in GS home that will allow the user to jump to other relevant material. Respecting these hyperlink in our UI will go a long way towards usability!
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Giving them live hyperlinks to relevant materials directly from their task is key for efficiencies and workflow.
Soon we will also extend to Comments in C360. Supporting in Gainsight home is little more longer term.
In regards to supporting hyperlinks in reports/Gainsight home, could you please list down your use cases? This will help us to come up with a proper solution for the same.
Thanks!
A few examples:
Comments on C360
Scorecard on C360
Plan Info: Company Highlights on Success Plans
It would be incredibly helpful if the hyperlinks that are useable on the child account names were also useable when the report is added to the C360 of the parent account.
HYPERLINK("/apex/JBCXM__customersuccess360?cid=" & Id, Id.Name)